Resources

First, consultants were supposed to give answers. Then, they were supposed to give frameworks and methodologies to deliver answers. Now, neither seems to work so well. Either the truth is more complex, or we can no longer afford to deny the truth. Clients, in every sector and around the world, need more than cookie cutters to thrive in the uncertain future.

In the uncertainty we face every day, we often don’t need new answers from leaders. What we really need are questions that help us deal with local challenges. In this blog, Glenda talks about why using good questions and standing in Inquiry are the most urgent of leadership capacities in today’s turbulent and uncertain future.

I’ve been listening to Braiding Sweetgrass by Robin Wall Kimmerer https://bit.ly/2XpVbaA and thinking about ceremony. The book is about change, or maybe loss. It is about plants, or maybe children. It is about an overgrown pond with a future, an abandoned house with a heart, and water lilies that depend on community to survive in the dark. This already, and I’m not even half-way through the book. I can hardly wait to finish it, but I’ll contain my urgency and savor each minute. Why? Because all these themes seem extremely poignant today.

Merriam-Webster defines culture as, “the set of values, conventions, or social practices associated with a particular field, activity, or societal characteristic.” Culture and culture change have been central to leadership practice in the past decade. It is no less important, but it is much more difficult, to manage, in this age of Zoom “rooms” and Teams “chats.” 

In human systems dynamics (HSD), we define narrative as the essential message that sets forth patterns of discourse, decision making, and action for individuals, families, communities, organizations, and institutions. A clear narrative informs action to help create a path through uncertain and turbulent times. Read how the HSD narrative helped us navigate the challenges of lockdown and re-emergence in the times of the COVID-19 pandemic.

Your story—your narrative—is your bridge between experience and action. It works like this:

To thrive in complexity you have to adapt—quickly and often! You can’t afford to wait for deep analysis or complete data. You don’t have time to take things apart, fix each piece, and put them back together. Even if you could, complex systems are massively entangled and emergent, so fixing parts may not fix the whole.